CGI Off Campus Drive 2026 Hiring Service Desk Technician L1 Support – Fresher

Position Description:

Job Brief – Service Desk Associate (Fresher Hiring)

Education: B.Sc. Computer Science / BCA / BTech

Year of Passing: 2023, 2024 & 2025

Role: Service Desk Associate / IT Helpdesk

Work Location: Bangalore / Pune

Work Mode: WFO

Shifts: Rotational shifts including night shifts

Employment Type: Full-time

Job Summary

We are hiring energetic and customer-focused fresh graduates (B.Sc. CS / BCA / BTECH) to join our Service Desk team. This role involves providing Level-1 IT support to end users, troubleshooting technical issues, and ensuring seamless IT operations across the organization.

Key Responsibilities

• Act as the first point of contact for all IT-related queries via phone, email, chat, or ticketing tools.

• Provide L1 troubleshooting for hardware, software, network, email, VPN, and application issues.

• Perform password resets, account unlocks, and user access support.

• Log and track incidents in the ticketing system and ensure timely closure as per SLA.

• Escalate unresolved issues to L2/L3 teams.

• Document resolutions and maintain knowledge base updates.

• Deliver excellent customer service and communicate solutions clearly.

Required Skills

• Good understanding of computer fundamentals, operating systems, networking basics, and MS Office.

• Basic knowledge of Windows troubleshooting, system configuration, and common IT tools.

• Strong communication skills (verbal & written).

• Good problem-solving and analytical abilities.

• Ability to work in a fast-paced, customer-centric environment.

• Willingness to work in 24/7 rotational shifts.

• Immediate joiners preferred.

• Training & certification opportunities (ITIL, MS365, ServiceNow basics).

• Health insurance and additional corporate benefits.

• Growth opportunities within IT Support & Infrastructure teams.

Your future duties and responsibilities:

Eligibility Criteria:

• B.Sc. Computer Science / BCA / BTECH – 2023 , 2024 or 2025 passed outs.

• Minimum 60% academic score throughout (10th, 12th & UG).

• No active backlogs.

• Strong academic performance and willingness to learn.

Skills:

• English

• Help Desk/IT Services

• Incident Management